ALL SALES ARE FINAL.  WE OFFER NO REFUNDS OR EXCHANGES AND YOU AGREE TO THESE TERMS AND CONDITIONS WHEN SHOPPING FLAT CREEK FLOORING.

Courtesy Storage
At Flat Creek Flooring, we understand that your new hard surface flooring and decorative fixtures can literally weigh a ton or more. We also understand that the materials extreme weight may require several trips to safely transport everything to the installation location. Flat Creek Flooring is pleased to offer 14 days of free storage from the date of purchase. A storage fee of $10 per day after the first 14 days will be applied to any order that has not been completely picked up. Any applicable storage fees must be paid in full before materials will be released.

In Store Purchases
Customers must present an original receipt at the time of pick up. Flat Creek Flooring reserves the right to hold any merchandise until proper ownership can be established. To allow someone other than yourself to pick up merchandise, such as a contractor or delivery service, you must authorize Flat Creek Flooring to release your merchandise by entering the pick-up person’s information. Anyone not on this list, regardless of possession of original receipt, wishing to obtain your merchandise must first be validated (in person) by you, the customer. The person(s) authorized to pick up materials must have a government issued photo I.D. for verification.

Online Purchase
Customers must provide 3 items of verification at the time of pick up. You must provide your online sales receipt, a picture ID, and the purchasing credit card you used to make your purchase online before we will release the product from one of our retail locations. For second party pick up, you will need to provide the same 3 items for verification and fill out the below section with the person or service that is picking up the order. The person(s) authorized to pick up materials must have a government issued photo ID for verification.

Loading and Securing of Merchandise
Customers electing to pick up merchandise from any Flat Creek Flooring location are responsible for providing a safe and adequate vehicle for transportation and assume full responsibility for pick up and transportation of merchandise. As a courtesy to its customers, Flat Creek Flooring will assist with the loading of purchased merchandise; however, it is the customer’s responsibility to STOP the employee if he/she feels that the load is too heavy for the vehicle or is not otherwise safe. Flat Creek Flooring reserves the right to refuse and/or cease loading service. The customer is SOLELY responsible for securing of merchandise and ensuring it is properly loaded and/or secured prior to leaving the premises. Flat Creek Flooring is not responsible for damages occurring to vehicles while loading. If equipment or machinery is in use, the customer is required to stand at least ten feet away from the operation of any such equipment or machinery and to otherwise exercise diligence to protect themselves from harm. CUSTOMER ASSUMES FULL RESPONSIBILITY FOR LOADING AND/OR TRANSPORTATION OF MERCHANDISE AND RELEASES FLAT CREEK FLOORING FROM ANY LIABILITY, DAMAGES OR CLAIMS ARISING OUT OF CUSTOMER’S PICK UP AND/OR TRANSPORTATION OF MERCHANDISE.

Product Accuracy Verification
MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is the customer’s responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color, dye lots for porcelain and ceramic products, and to verify all labels on wood product to ensure accuracy prior to leaving the store. Any discrepancies between the customer’s inspection and the purchased merchandise as reflected upon the sales receipt must be determined prior to leaving the premises and a manager must be notified. By signing your receipt at the time of pick up, your signature will constitute your agreement that your order has been received in FULL and that it is ACCURATE. Once you have left the premises, no exceptions will be made